Support & Help
Welcome to the DarkMatter Market security desk. Our operations rely on standard cryptographic models to guarantee total identity abstraction. For assistance with vendor disputes, transaction validations, or order settlement errors, use the secure channels outlined below. Every communication sent to our admin node must be sealed using our master PGP public key.
Secure Support Contacts
Support Email
For general clearnet reachability questions, partner integrations, or urgent mirror status updates.
Onion Ticket System
Log in through our active onion gateway to file a direct dispute or account recovery ticket with the staff.
ACCESS ONION GATEWAYSPGP Public Key Block
All emails and raw messages transmitted to our support nodes must be encrypted with this key. Unencrypted messages containing order IDs, transaction hashes, or private credentials are automatically purged by our local filters to preserve network integrity.
Escrow & Dispute Protocols
How disputes are handled through the decentralized dashboard.
If an order delivery does not arrive within the specified shipping window, you must activate the "Extend Escrow" or "Dispute" mechanism via the market dashboard. Disputes must be filed before the auto-finalize countdown reaches zero. Once finalized, funds are pushed to the vendor's Monero address and cannot be retrieved.
To assist support in analyzing your claim, prepare the transaction ID, order number, tracking records (if applicable), and your PGP-signed invoice. Our support agents act as the third party in the 2/3 Multi-Sig structure and will release funds to either party based on the cryptographic evidence provided.
Active Tor Link Gateway
Access our main support channels, public feedback boards, and live ticket routing systems inside the Tor network: